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- When you order from our website, For the ready Items we take about 7-15 days to deliver the product. For customized products we take 4-6 weeks to deliver your order to your doorstep.
- We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
- You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
- The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building
- For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same.
- Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we’ll notify you as soon as possible.
- On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.